Are you tired of waiting for slow, unprofessional and unhelpful support? We certainly were.
So we hired an army of the very best technicians, managers and web hosting gurus. That means clear, professional support, fast. Our team are standing by to respond to your queries around the clock, big or small, and we’ll be there for you - 24x7, 365 days a year. You can contact us via all standard communication channels - by e-mail, through the ticketing system, or via an online form - should you have any pre-sales questions.
Relibility, Stability and Performance of our servers remain our TOP priority. Even our basic service plans are equipped with standard service level agreements for 99.99% uptime. Advanced options raise the bar to 99.99%.
We've all seen those 10-page, hard-to-read service level agreements from hosting providers - we don't agree with those. We believe that uptime and reliability is crucial to providing a high-level service and it's one of our highest priorities - an uptime guarantee should be simple, digestible and easy to understand!
Dedicraft revolutionized hosting with Plesk Control Panel, a Web-based interface that provides customers with 24x7 access to their server and site configuration tools.
Some other hosting providers manually execute configuration requests, which can take days. Plesk completes requests in seconds. It is included free with each hosting account. Renowned for its comprehensive functionality - beyond other hosting control panels - and ease of use, Plesk Control Panel is available only to Dedicraft's customers.
Customer service is really helpful. I'm computer literate but never created a web site with wordpress before and they really helped me with any problem on the way, including locking me out of my own website while using a maintenance plugin.They even went beyond my request and gave me some advise to improve my site.
I am happy to report my experience with Dedicraft. The setup process was painless and the response time for support was well within a reasonable time frame. I used the chat service for support and had no issues. The rep was able to resolve my issue right away. The hosting service itself is blazing fast compared to a VPS that I came from.
Outstanding customer service. I tend to delve into the nuts and bolts of our web sites only a few times a year, and invariably I've forgotten how something works. They are always quick to respond, patient, and helpful.